1. Who we are
Piecevale is provided by Picsy LLC, based in Armenia. Picsy LLC is responsible for the personal information described in this policy, except where a store or another provider processes information independently under its own policy. You can reach us at hello@picsy.am.
2. Information we handle
| Information | What this includes |
|---|---|
| Player and account details | Your player ID, authentication and recovery identifiers, and information returned by a sign-in provider you choose to connect, such as a provider account ID and, where shared, an email address or display name. We do not receive your sign-in provider’s password. |
| Game activity | Information used to operate your player, including collection access, rewards, coins, supplies, tutorial state and relevant game activity. Puzzle progress and support archives may also be stored locally on your device. Linking an account does not necessarily transfer local puzzle saves. |
| Purchases and rewards | Product identifiers, transaction or order identifiers, verification evidence, purchase status, refunds and reward records. Apple or Google processes your payment; we do not receive your full card number. |
| Device and technical data | Information needed to deliver and secure the service, such as IP address, app and operating-system version, device information, request logs and error information. Advertising partners may process additional identifiers as explained below. |
| Privacy choices | An age classification, consent choices and tracking-permission status where applicable. Our age screen does not require a full date of birth. |
| Support messages | Your email address, the information you provide, and attachments you choose to send. Please do not send passwords, full payment-card details or unnecessary sensitive information. |
3. How we use information
- Provide the game, authenticate players, manage account connections and deliver content.
- Maintain inventories and collection ownership, verify purchases, and deliver earned rewards without granting them twice.
- Investigate errors, protect the service, prevent fraud and respond to support requests.
- Apply privacy choices and provide optional rewarded advertising where enabled and permitted.
- Handle deletion requests, comply with applicable obligations and resolve disputes.
Where a legal basis is required, we rely on performing our agreement with you for core game services, legitimate interests for proportionate security and support, legal obligations for required records, and consent where required for optional advertising, identifiers or tracking. You can withdraw consent without affecting processing that was lawful before withdrawal.
4. Service providers and sharing
We share information only as needed with providers that help operate the game and website, process purchases, authenticate accounts, deliver optional ads, or respond to support requests. These may include:
- Cloud hosting: Amazon Web Services for backend hosting and storage. Information may be processed outside your country, including in the United States.
- App stores: Apple App Store and, where the Android version is offered, Google Play for payments, purchase verification and platform services.
- Account sign-in: Apple, Google or Facebook when you choose an available connection method.
- Advertising and consent: Unity LevelPlay with Unity Ads for rewarded ads, and Google’s User Messaging Platform for consent messages where these features are enabled.
We may also disclose information when required by law, to protect players or the service, or as part of a business transfer subject to appropriate protections. Where required for international transfers, we use applicable safeguards. Contact us to ask about safeguards relevant to your information.
5. Optional ads and privacy choices
Where available, you can choose to watch a rewarded ad. Our game does not automatically start a rewarded ad. Advertising providers may process device information, IP address, approximate location inferred from IP, advertising identifiers where permitted, ad interactions and fraud-prevention signals. Non-personalized advertising can still involve technical data processing.
Personalized advertising is subject to eligibility, applicable consent and platform permissions. On iOS, tracking permission is requested only where tracking is intended and permitted. Declining tracking does not block gameplay. When privacy requirements or eligible inventory are not satisfied, ads may be unavailable.
Use Settings → Privacy choices in the game where available, and your device’s privacy settings, to review your choices. A change may require restarting the game. You can report an inappropriate ad from the game’s reporting control or by contacting us.
6. Younger players
We use a limited age classification to apply privacy restrictions. Unknown-age and under-18 players receive restricted advertising treatment; personalized advertising is not offered to them under the game’s current design. If required consent or suitable inventory is unavailable, an ad is not requested.
Some purchases, account connections and external links may be protected by a parent gate. A parent gate is not a substitute for legally required parental consent. Parents or guardians can contact us to ask about a child’s information or request its deletion. If we learn that information has been collected without consent required by applicable law, we will take steps to address it, including deletion where appropriate.
7. Retention and account deletion
We keep player information for as long as needed to provide the service and for legitimate purposes such as security, dispute handling and legal obligations. Retention depends on the type of record and the reason it is needed. Financial verification and fraud-prevention records may need to remain after a player account is deleted; access is restricted and they are not used to restore a deleted player for ordinary gameplay.
Request deletion from Settings → Your player account → Delete player. The game shows the scheduled deletion and any available cancellation period. Alternatively, email hello@picsy.am. We may request information necessary to verify account ownership. Deletion of an account is different from resetting puzzle progress, which can preserve purchases and earned ownership.
Local data may remain on your device until the app clears it or you remove the app. Limited encrypted local support archives are subject to their own expiry. Removing the app alone does not request deletion of server-side account or purchase records.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to certain processing, and withdraw consent. Contact hello@picsy.am to make a request. We may verify your identity and explain any applicable limits. You may also complain to your local data-protection authority.
We use reasonable technical and organizational measures to protect information, but no online service or storage system can guarantee absolute security.
9. This website
The Piecevale website does not include advertising trackers or analytics scripts. Fonts and artwork are served from the website itself. Our hosting provider may process IP addresses and standard request logs to deliver and secure the site. Clicking an email link opens your email application; a message is sent only when you send it. External websites, including app stores, have their own privacy practices.
10. Updates and contact
We may update this policy as the game or our practices change. The date at the top indicates the latest version. We will provide additional notice or request consent when required.
For privacy questions, account requests or concerns, contact Picsy LLC, Armenia, at hello@picsy.am.